Return Policy By Manufacturer/Brand
BuyMobilityChairs strives to bring you the very best deals with the most comprehensive warranties. In the rare instance you receive a box that is undamaged, but the item within is damaged, we will promptly assist you with an insurance claim for a refund or replacement unit/parts shipped to you at no cost. Please let us know of these damages within 72 hours of receiving your order.
DON'T WANT YOUR ORDER / ACCESSORY ANYMORE?
Please read the following carefully as some manufacturers do not accept returns in the case of buyer's remorse (meaning you purchased a chair/scooter or accessories, but simply had a change of heart). Many high-end manufacturers have stringent policies, and many customers who purchase these have even more stringent requirements. This means that you can rest assured you have not been sold a returned unit or accessory. Lower-priced items usually can be returned, but the higher-end/designer items have a no-return policy. Prior to ordering an accessory, please be sure you understand that some items are a final sale, per the manufacturer (please see below).
We completely understand buyer's remorse can happen for any number of reasons--we are human after all--but we have no choice but to abide by their policies.
RETURN POLICY
If you are not satisfied with a product that you have purchased, you may return it within 7-14 days of delivery (depends on the manufacturer) for a full refund of the purchase price, minus the shipping, handling and restocking fees that apply. The customer is responsible for all shipping fees, including those to the customer and returning to the warehouse. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy. Customer is responsible for all packaging of products and packaging materials necessary.
Customer will be charged a 15% - 20% re-stocking fee for their returned products. Any damages and missing accessories will be be deducted based on their retail value.
You MUST obtain a Return Manufacturer’s Authorization Number (RMA #). Do NOT return units or parts without an RMA #. Returned units or parts without a proper RMA number will be refused or returned at the shipper’s expense
Non-returnable items include:
- Bath and Safety Products
- Personal or Hygiene Products
- Batteries, Chargers or Electrical components
- Used equipment
- Special/custom orders
- Stair lifts and elevators
- Mattresses
- Replacement Parts
Pride Lift Chair Cancellation Policy:
The following policy applies to all Special Order and Builder chairs which would include any chair with Heat and Massage added.
- No fee if cancelled within 24 hours
- $50 fee if cancelled withing 48 hours
- 25% fee after 48 hours
- No returns on day of, or after, shipping
Refund Processing Time:
All credits will be processed within 2 days after receipt and inspection of the returned product. Provided all the return policy conditions above are met. (Processing may be slightly extended during the holiday season).
BuyMobilityChairs wishes you years of fun with your purchase--please let us know if we can do anything to help. Feel free to email us at support@buymobilitychairs.com with any questions!
